Job Description
Join our dynamic IT team at TechSolutions Inc., a leading technology firm serving Tucson's growing business community. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our clients. If you thrive in fast-paced environments and excel at solving complex technical challenges, this is your opportunity to make a tangible impact.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Diagnose and resolve network connectivity issues using diagnostic tools
- Document all troubleshooting steps and solutions in ITSM systems
- Collaborate with cross-functional teams to implement security protocols
- Train end-users on system best practices and security awareness
- Manage Active Directory accounts and group policies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of TCP/IP, DHCP, DNS, and VPN technologies
- Experience with ticketing systems (ServiceNow, Jira) or ITSM platforms
- Excellent written and verbal communication skills
- Ability to prioritize tasks and manage multiple incidents simultaneously