Job Description
Are you a tech-savvy problem solver ready to take the next step in your career? Apex Solutions is seeking a skilled IT Support Specialist to join our dynamic team in Oklahoma City. We are a fast-paced company dedicated to providing top-tier technical services to our clients.
In this role, you will be the face of our IT department, ensuring our employees have the tools and support they need to succeed. If you have a passion for technology and a knack for troubleshooting, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development and certification reimbursement.
- Collaborative and inclusive work environment.
Responsibilities
- Provide exceptional Tier 1 and Tier 2 technical support to employees via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues, including printers, laptops, and operating systems.
- Manage user accounts, permissions, and security protocols within Active Directory and Microsoft 365.
- Install, configure, and troubleshoot Windows 10/11 and macOS environments.
- Maintain accurate inventory records of IT assets and software licenses.
- Perform routine maintenance on company servers and network equipment.
- Document all incidents and resolutions in the ticketing system.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- Minimum of 2-4 years of professional IT support experience.
- Certification such as CompTIA A+, Network+, or Microsoft 365 Fundamentals is highly preferred.
- Strong knowledge of Active Directory, DNS, DHCP, and TCP/IP.
- Proficiency in Microsoft Office Suite and ticketing systems (e.g., Jira, ServiceNow).
- Excellent problem-solving skills and the ability to communicate complex technical solutions clearly.
- Ability to lift and carry computer equipment weighing up to 50 lbs.