Job Description
Join our dynamic IT team at TechSolutions Inc. in Boston, where innovation meets reliability. We're seeking a passionate IT Support Specialist to empower our growing workforce with seamless technical solutions. Enjoy hybrid work, comprehensive benefits, and opportunities for career growth in a collaborative environment. Be part of a company that values your expertise and invests in your professional development.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS environments
- Manage and troubleshoot complex network infrastructure including VPN, Wi-Fi, and cloud services
- Deploy and maintain endpoint security solutions (Antivirus, EDR) across the organization
- Document IT procedures and create knowledge base articles for team-wide use
- Collaborate with vendors for hardware/software procurement and service level agreements
- Lead IT projects including software rollouts and system migrations
- Monitor system health and proactively address potential security vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows 10/11, Active Directory, and Microsoft 365 administration
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP) and security protocols
- Proficient in scripting (PowerShell, Bash) for automation tasks
- ITIL Foundation certification or equivalent service management experience
- Excellent problem-solving skills with ability to diagnose complex technical issues
- Strong communication skills for both technical and non-technical stakeholders