Job Description
Join Seattle's Leading Tech Innovator as IT Support Specialist!
At TechForward Solutions, we're revolutionizing cloud infrastructure for Fortune 500 companies. Our Seattle team needs a dedicated IT Support Specialist to maintain our cutting-edge environment. Enjoy competitive benefits, remote flexibility options, and professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across Windows/macOS environments
- Manage Azure AD/O365 administration and endpoint security protocols
- Deploy and troubleshoot network infrastructure (Cisco Meraki, Palo Alto firewalls)
- Lead hardware refresh cycles and asset management lifecycle
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with DevOps on CI/CD pipeline integrations
- Mentor junior support staff through rotational shadowing program
Qualifications
- 3+ years enterprise IT support with active CompTIA Security+ certification
- Expertise in SCCM/Intune deployment and troubleshooting
- Hands-on experience with ServiceNow ticketing system
- Strong scripting skills (PowerShell/Bash) for automation
- CCNA or equivalent networking certification required
- Experience with Jira/Confluence for project tracking
- Ability to lift 50 lbs for equipment deployments
- BS in Computer Science or equivalent experience