Job Description
Join TechSolutions Inc., a leading IT innovator in Columbus, as we expand our dynamic support team. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. With cutting-edge technology and a collaborative culture, this role offers unparalleled growth opportunities in Ohio's thriving tech hub. Enjoy competitive benefits, flexible work arrangements, and the chance to solve complex challenges in a fast-paced environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Microsoft 365, and cloud infrastructure
- Implement cybersecurity protocols and conduct security audits
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on system deployments
- Monitor network performance and optimize system efficiency
- Train end-users on technology best practices
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Strong troubleshooting skills for complex infrastructure issues
- Excellent communication and customer service abilities
- Experience with cloud platforms (Azure/O365 preferred)
- Bachelor's degree in Computer Science or related field