Job Description
Join TechFlow Solutions as our next IT Support Specialist in Austin! We're a fast-growing tech company seeking a dedicated professional to deliver exceptional technical support to our dynamic team. You'll be the go-to expert for resolving hardware/software issues, optimizing system performance, and ensuring seamless IT operations. If you thrive in collaborative environments and love solving complex tech puzzles, this role is your perfect fit.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, cloud infrastructure (AWS/Azure), and network troubleshooting
- Implement cybersecurity protocols and conduct vulnerability assessments
- Support VoIP systems, printers, and mobile device management
- Create and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with cross-functional teams to align IT initiatives with business goals
- Provide user training on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- CompTIA Network+ or AWS/Azure certification preferred
- Strong understanding of TCP/IP, DNS, DHCP, and VPN technologies
- Experience with ServiceNow, Jira, or similar ticketing systems
- Excellent troubleshooting skills with ability to document processes clearly
- BS in Computer Science or equivalent technical certification required