Job Description
Join our dynamic IT team at TechCorp Solutions and become the go-to expert for cutting-edge technology support in Chicago's thriving tech scene. We're seeking a passionate IT Support Specialist to empower our workforce through seamless technical solutions and exceptional customer service. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve IT service tickets via Jira with SLA adherence
- Deploy and maintain Windows 10/11 workstations and cloud infrastructure
- Administer Active Directory, Azure AD, and O365 environments
- Conduct cybersecurity training and implement best practices
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on system optimization
Qualifications
- 3+ years of enterprise IT support experience
- Expertise in Windows OS, Active Directory, and cloud platforms
- CompTIA A+/Network+ or equivalent certifications required
- Strong troubleshooting skills for hardware and software issues
- Experience with ITSM tools (ServiceNow/Jira) preferred
- Excellent communication and customer service abilities
- Bachelor's degree in IT or related field preferred