Job Description
Are you a tech enthusiast looking for your next big challenge? Apex Systems Solutions is seeking a dedicated IT Support Specialist to join our growing team in Austin, Texas.
We are a forward-thinking company that values innovation, collaboration, and top-tier service. In this role, you will be the first point of contact for our employees, ensuring seamless access to technology and resolving critical issues efficiently.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible work environment with hybrid options.
- Professional development and certification reimbursement.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage and maintain the company asset inventory, including laptops, printers, and mobile devices.
- Troubleshoot and resolve connectivity issues, VPN access problems, and system errors.
- Document all support tickets and incidents in the Service Desk software (e.g., Jira, ServiceNow).
- Assist in the deployment and configuration of new workstations and applications.
- Collaborate with the Security team to ensure compliance and data protection protocols are met.
Qualifications
- Associate degree in Computer Science, IT, or equivalent technical certification (e.g., CompTIA A+, Network+).
- Minimum of 2-4 years of experience in an IT Support or Help Desk role.
- Strong knowledge of Windows 10/11, Office 365, and Active Directory.
- Familiarity with remote access tools (TeamViewer, AnyDesk) and ticketing systems.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Strong verbal and written communication skills.