Job Description
Join our dynamic IT team in Fresno and become the backbone of our digital infrastructure. We're seeking a proactive IT Support Specialist to deliver exceptional technical assistance to our growing client base. In this role, you'll troubleshoot complex systems, implement security protocols, and ensure seamless technology operations. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, cloud services (Azure/O365), and endpoint security solutions
- Deploy and maintain workstations, servers, and peripheral equipment
- Document IT processes, knowledge base articles, and incident reports
- Collaborate with vendors for hardware/software procurement and maintenance
- Conduct regular system audits and implement performance optimizations
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, VPNs, and cloud infrastructure
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with Service Desk ticketing systems (e.g., Jira, ServiceNow)
- Excellent communication skills and customer service mindset
- Ability to manage multiple priorities in a fast-paced setting