Job Description
Join our award-winning IT team at TechSolutions Memphis, a leading provider of cutting-edge technology solutions to Fortune 500 companies. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our diverse client base in the Memphis metropolitan area. This hybrid role offers the perfect blend of remote flexibility and in-office collaboration at our state-of-the-art downtown facility.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems via phone, email, and remote access
- Diagnose and resolve complex IT issues including Windows OS, Microsoft 365, and cloud infrastructure
- Manage Active Directory, group policies, and endpoint security protocols
- Deploy and configure new workstations, laptops, and mobile devices
- Document technical procedures, solutions, and asset inventories in ITSM systems
- Collaborate with vendors and internal teams to implement system upgrades
- Conduct security audits and enforce compliance policies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, Microsoft 365, and cloud platforms (Azure/O365)
- Strong knowledge of Active Directory, DNS, DHCP, and TCP/IP networking
- Experience with ITSM tools (ServiceNow, Jira, or ZenDesk)
- Excellent troubleshooting and customer service skills
- Ability to lift 30 lbs and work flexible hours including occasional on-call duties