Job Description
We are looking for a dedicated IT Support Specialist to join our growing technology team in Las Vegas. At Vegas Systems Inc., we pride ourselves on delivering top-tier technical solutions to a diverse client base. In this role, you will be the first line of defense for our internal and external clients, ensuring their technology needs are met with speed and precision.
Join us to work in a collaborative environment where your technical expertise is valued, and where you can grow your career in a vibrant city.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and on-site visits.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain the Active Directory and local area network (LAN).
- Perform regular system updates, patch management, and security configurations.
- Assist in the deployment of new workstations, laptops, and peripherals.
- Maintain accurate records of all incidents and resolutions in the helpdesk ticketing system.
Qualifications
- Associate degree or Bachelor’s degree in Information Technology, Computer Science, or related field.
- 1-3 years of professional experience in IT support or a help desk role.
- Strong working knowledge of Microsoft Windows, Office Suite, and Active Directory.
- Familiarity with networking concepts, VPNs, and basic server administration.
- Excellent problem-solving skills and the ability to explain complex technical concepts to non-technical users.