Job Description
Join our dynamic team as an IT Support Specialist in El Paso, TX! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. If you're passionate about solving technical challenges and providing outstanding customer service, apply today to become part of our innovative team!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems, printers, and peripherals
- Manage user accounts, permissions, and access controls
- Troubleshoot and resolve system vulnerabilities and security incidents
- Document technical procedures and maintain accurate inventory records
- Train end-users on software applications and best practices
- Collaborate with IT team on infrastructure upgrades and projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience
- Proficiency with Windows OS, Microsoft 365, and networking fundamentals
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Ability to lift 30 lbs and travel between client sites