Job Description
Join our dynamic IT team in Sacramento! We're urgently seeking a proactive IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations, you'll troubleshoot hardware/software issues, maintain network infrastructure, and ensure seamless digital experiences. Enjoy competitive benefits, flexible scheduling, and opportunities for professional growth in a collaborative environment. Immediate start available for qualified candidates.
Responsibilities
- Diagnose and resolve technical issues across desktop, mobile, and network systems
- Implement security protocols and data protection measures
- Manage user accounts, permissions, and system access controls
- Deploy and maintain hardware/software configurations
- Document technical procedures and create knowledge base articles
- Provide remote and on-site technical support to end-users
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows OS, Active Directory, and cloud platforms
- Strong troubleshooting skills for hardware/software issues
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication and customer service abilities
- Valid California driver's license for occasional on-site visits