Job Description
Join our dynamic IT team as an IT Support Specialist in Milwaukee! We're urgently seeking a skilled professional to deliver exceptional technical support and maintain our digital infrastructure. This is a critical role requiring immediate availability to ensure seamless operations for our growing organization.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Windows 10/11 deployments and Active Directory administration
- Oversee cloud services (O365, Azure) and security protocols
- Document IT procedures and maintain service desk ticketing systems
- Collaborate with vendors for hardware procurement and maintenance
- Conduct employee training on cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Azure/O365 and enterprise-level networking
- Strong problem-solving skills with ticketing systems (ServiceNow/Jira)
- Ability to prioritize tasks in fast-paced environments
- Excellent communication and customer service skills