Job Description
Join our dynamic IT team in Fresno as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This immediate opening offers competitive compensation, growth opportunities, and a collaborative environment where your expertise makes a real impact.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage Active Directory, user accounts, and security protocols
- Document incidents, solutions, and asset inventory in ITSM systems
- Collaborate with vendors for hardware repairs and software licensing
- Train staff on cybersecurity best practices and new technologies
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent technical knowledge
- Proficiency in Windows Server administration and Active Directory
- Strong diagnostic skills for hardware/software troubleshooting
- Experience with ITIL processes and ticketing systems (e.g., ServiceNow)
- Excellent communication skills and customer service mindset
- Familiarity with cloud platforms (Azure/O365) and cybersecurity principles