Job Description
Join TechNova Solutions as our IT Support Specialist and become the backbone of our dynamic team! We're seeking a tech-savvy professional to deliver exceptional support services across Albuquerque. This immediate hire opportunity offers competitive compensation, career growth, and the chance to work with cutting-edge technology in a collaborative environment. If you're passionate about solving technical challenges and empowering users, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and maintain Active Directory, Azure AD, and cloud infrastructure
- Deploy and configure endpoints (Windows/macOS) using SCCM/Intune
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Monitor system health and proactively address security vulnerabilities
- Train end-users on technology best practices
Qualifications
- 3+ years in IT support/help desk environment
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- CompTIA A+/Network+ or equivalent certification required
- Excellent communication and problem-solving skills
- Ability to prioritize tasks in fast-paced environments
- Valid driver's license and reliable transportation