Job Description
Join our innovative IT team in the heart of Manhattan! We're seeking a proactive IT Support Specialist to deliver exceptional technical assistance to our dynamic workforce. This is a critical role requiring problem-solving skills and a passion for seamless user experiences. You'll be the go-to expert for resolving technical challenges while maintaining our cutting-edge infrastructure. If you thrive in fast-paced environments and excel at turning technical frustrations into solutions, we want to hear from you!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues across 500+ users
- Deploy and manage Windows/macOS endpoints, including imaging, patching, and security configurations
- Diagnose and resolve escalated ticket issues within SLA targets
- Onboard new employees with device provisioning and account setup
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware repairs and software licensing
- Support office AV systems and meeting room technology
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Active Directory, Office 365, and endpoint management tools
- CompTIA A+/Network+ or equivalent certification required
- Strong diagnostic skills for hardware/software troubleshooting
- Experience with ServiceNow or ticketing systems
- Excellent written and verbal communication skills
- Ability to prioritize tasks in high-pressure situations
- Bachelor's degree in IT or related field preferred