Job Description
Are you passionate about solving complex technical problems and providing exceptional user support? Apex Tech Solutions is looking for a skilled IT Support Specialist to join our growing team in the heart of Miami. We are committed to fostering an innovative environment where your technical expertise is valued and your career can flourish. If you thrive in a fast-paced setting and love helping others succeed through technology, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person, ensuring quick resolution of IT issues.
- Install, configure, and troubleshoot hardware (laptops, printers, mobile devices) and software applications across the organization.
- Manage user accounts, permissions, and Active Directory environments to ensure secure and efficient access.
- Perform routine system maintenance, updates, and backups to guarantee optimal uptime and data integrity.
- Collaborate with network engineering teams to diagnose and resolve complex infrastructure and connectivity issues.
- Document all technical issues, resolutions, and procedures in the helpdesk ticketing system.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or a related field; equivalent work experience is accepted.
- Certification in CompTIA A+, Network+, or Microsoft 365 is highly preferred.
- Minimum of 2 years of professional experience in IT support, helpdesk, or desktop support roles.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and basic networking concepts (TCP/IP, DNS).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.