Job Description
Join Omaha Tech Solutions as an IT Support Specialist and become the backbone of our clients' digital infrastructure. We're seeking a tech-savvy professional to deliver exceptional IT support to businesses across Omaha and surrounding areas. In this role, you'll troubleshoot hardware/software issues, maintain network security, and provide seamless user experiences. Our collaborative team values innovation and career growth, offering competitive benefits and ongoing training opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Implement and maintain network security protocols including firewalls and VPNs
- Manage user accounts, permissions, and Active Directory administration
- Deploy and configure cloud solutions (Microsoft 365, Azure)
- Create and maintain IT documentation and knowledge base articles
- Provide remote and on-site technical support to 50+ users
- Coordinate with vendors for hardware/software procurement and maintenance
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Microsoft 365 administration (Exchange, Teams, SharePoint)
- Excellent customer service skills with ability to explain technical concepts
- Valid driver's license for occasional client site visits