Job Description
Join TechSolutions Inc., Atlanta's premier IT services provider, as an IT Support Specialist. We're seeking a passionate professional to deliver exceptional technical support to our diverse client base across the metro area. In this role, you'll be the backbone of our operations, ensuring seamless IT infrastructure and user experiences. Enjoy competitive benefits, continuous learning opportunities, and a dynamic work environment in the heart of Atlanta's tech corridor.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, network configurations, and cloud-based systems
- Provide remote and on-site technical support to enterprise clients
- Implement cybersecurity protocols and data protection measures
- Document IT processes and maintain accurate system documentation
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on technology best practices and system usage
Qualifications
- 3+ years of experience in desktop support and network administration
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and Office 365
- Experience with Azure AD, SCCM, and endpoint management tools
- Strong troubleshooting skills with ability to resolve complex issues
- Excellent communication and customer service abilities
- Valid driver's license for occasional client site visits