Job Description
Join our award-winning IT team as a Support Specialist and become the backbone of our clients' digital operations. We're seeking a technically savvy problem-solver to deliver exceptional IT support in Kansas City's thriving tech corridor. Enjoy hybrid work, professional development stipends, and the opportunity to work with cutting-edge technologies while supporting local businesses.
Responsibilities
- Provide Tier 2/3 technical support for 150+ endpoints including Windows/macOS systems
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain network hardware (routers, switches, firewalls)
- Document SOPs and knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Lead security awareness training sessions
- Monitor system health via SolarWinds and ServiceNow
Qualifications
- 3+ years in IT support with enterprise experience
- CompTIA Network+ or equivalent certification required
- Expertise in Windows 10/11 and macOS troubleshooting
- Experience with Azure AD and Intune MDM
- Strong scripting skills (PowerShell/Bash)
- Excellent communication and customer service skills
- Valid Missouri driver's license for occasional client visits