Job Description
Join our dynamic IT team as an IT Support Specialist in Baltimore! We're seeking a tech-savvy professional to deliver exceptional support to our growing organization. You'll be the go-to expert for troubleshooting, system maintenance, and user enablement in a fast-paced environment. Enjoy competitive benefits, professional growth opportunities, and a collaborative culture that values innovation.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, network configurations, and cloud services (Azure/O365)
- Deploy and maintain endpoint security solutions (antivirus, encryption)
- Provide Level 1/2 support via ticketing system, phone, and in-person assistance
- Document SOPs, knowledge base articles, and incident reports
- Collaborate with vendors for hardware procurement and service escalations
- Support AV setups and conference room technology
Qualifications
- 3+ years in IT support with Windows/macOS administration experience
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, Group Policy, and endpoint management
- Strong diagnostic skills for network connectivity and system issues
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Excellent communication and customer service skills
- Ability to lift 30lbs for equipment maintenance