Job Description
Join our award-winning IT team in El Paso as an IT Support Specialist! We're seeking a tech-savvy professional to provide exceptional support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic environment. If you're passionate about solving technical challenges and delivering outstanding customer service, we want to meet you!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage helpdesk tickets via ServiceNow with SLA adherence
- Deploy and configure new workstations and peripherals
- Implement cybersecurity best practices and user training
- Document SOPs and maintain IT asset inventory
- Collaborate with network engineers on infrastructure projects
- Provide remote/on-site support for 150+ users
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification
- Proficiency in Active Directory, Office 365, and VPN solutions
- Strong troubleshooting skills with hardware/software issues
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Excellent communication and customer service abilities
- Valid Texas driver's license for occasional on-site visits
- BS in Computer Science or related field preferred