Job Description
Join TechSolutions Inc.'s dynamic IT team as an IT Support Specialist in Boston! We're seeking a tech-savvy professional to deliver exceptional user support across our innovative ecosystem. Enjoy competitive compensation, comprehensive benefits, and career growth in a collaborative environment. If you're passionate about solving technical challenges and empowering users, this is your opportunity to shine in Boston's thriving tech scene.
Responsibilities
- Provide tier-1/2 technical support for 200+ employees via phone, email, and in-person
- Deploy, configure, and maintain Windows/macOS workstations and mobile devices
- Manage Active Directory, Office 365, and cloud infrastructure troubleshooting
- Execute network security protocols including VPN setup and endpoint protection
- Document IT processes using ServiceNow and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement and lifecycle management
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- CompTIA Network+ or equivalent networking certification required
- Strong knowledge of Active Directory, DNS, DHCP, and TCP/IP protocols
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Excellent problem-solving skills and customer service aptitude
- Bachelor's degree in IT or related field preferred