Job Description
Join our dynamic team as an IT Support Specialist in Jacksonville, FL! We're seeking a tech-savvy professional to deliver exceptional IT solutions to our growing client base. This hybrid role combines remote flexibility with on-site support at our downtown Jacksonville headquarters. Enjoy competitive benefits, professional development opportunities, and a collaborative environment where your expertise makes a real impact. Help us bridge the gap between technology and business success!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Windows Server environments, and cloud infrastructure
- Deploy and maintain desktop/laptop systems, printers, and peripheral devices
- Document IT processes, create knowledge base articles, and train end-users
- Monitor system health, perform security audits, and implement best practices
- Collaborate with vendors for hardware/software procurement and licensing
- Support office relocations and technology rollouts across multiple sites
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, GPOs, and Microsoft 365 administration
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills and customer service orientation
- Ability to lift 50 lbs and work flexible hours including occasional weekends