Job Description
Are you a tech-savvy problem solver ready to make an impact?
TechFlow Solutions is looking for a dynamic IT Support Specialist to join our growing team in Austin, TX. In this pivotal role, you will serve as the first point of contact for our employees, ensuring our technology infrastructure runs smoothly and efficiently. If you thrive in a fast-paced environment and love solving complex technical puzzles, we want to hear from you.
Why Join TechFlow Solutions?
- Competitive salary and comprehensive benefits package.
- Opportunity to work with cutting-edge technology stacks.
- A collaborative and inclusive company culture.
- Hybrid work flexibility options.
What You Will Do:
We are seeking a detail-oriented professional to handle a variety of technical tasks. Your key responsibilities will include:
Responsibilities
- Troubleshoot and resolve hardware and software issues for end-users in a timely manner.
- Manage and maintain IT assets, including laptops, printers, and mobile devices.
- Provide remote technical support and guidance via phone and email.
- Install, configure, and update operating systems and applications.
- Document all incidents, changes, and resolutions in the ticketing system.
- Collaborate with the network team to ensure network connectivity and security.
- Conduct basic security audits and ensure compliance with company policies.
Qualifications
- Associate’s degree in Information Technology or equivalent experience.
- 1-3 years of professional IT support or help desk experience.
- Strong knowledge of Windows 10/11 and Office 365.
- Familiarity with remote access tools (e.g., TeamViewer, AnyDesk).
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.
- Customer-service oriented with a proactive attitude.