Job Description
Join our dynamic team at TechForward Solutions as an IT Support Specialist in the heart of Oakland's thriving tech hub. We're seeking a passionate problem-solver to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in an innovative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage helpdesk tickets via ServiceNow with SLA-driven resolution
- Deploy and configure Windows/macOS environments using SCCM/JAMF
- Implement cybersecurity protocols including MFA and endpoint protection
- Document procedures and create technical knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 3+ years in enterprise IT support with A+/Network+ certifications
- Expertise in Active Directory, Azure AD, and cloud services (O365)
- Proficient with virtualization (VMware/Hyper-V) and backup solutions
- Strong troubleshooting skills for Windows/macOS/Linux environments
- Experience with ITIL processes and service management tools
- Bachelor's degree in Computer Science or related field preferred