Job Description
Join our dynamic team as an IT Support Specialist in Las Vegas! We're seeking a tech-savvy professional to deliver exceptional technical support and maintain our cutting-edge infrastructure. This role offers competitive compensation, comprehensive benefits, and growth opportunities in Nevada's thriving tech hub.
As a key member of our IT department, you'll empower colleagues through seamless tech solutions while working with state-of-the-art systems. We value innovation, collaboration, and customer-centricity—apply today to become part of Las Vegas's premier tech employer!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and access controls across enterprise systems
- Deploy, configure, and maintain Windows 10/11 workstations and cloud infrastructure
- Diagnose and resolve complex issues including VPN connectivity, Active Directory, and Office 365
- Document technical processes and maintain comprehensive knowledge base articles
- Collaborate with vendors for hardware procurement and software licensing
- Implement cybersecurity best practices and conduct vulnerability assessments
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert proficiency in Windows OS, Active Directory, and Microsoft 365
- CompTIA A+/Network+ certifications or equivalent practical knowledge
- Strong troubleshooting skills for networking (TCP/IP, DNS, DHCP) and security protocols
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills and ability to train non-technical staff
- Valid driver's license and ability to travel between company sites