Job Description
Join our dynamic IT team in San Antonio! InnovateTech Solutions is seeking a highly skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. You'll be the frontline hero resolving complex system issues, optimizing network performance, and ensuring seamless digital operations for diverse industries. This hybrid role combines on-site troubleshooting with remote support opportunities, offering flexibility while maintaining hands-on technical engagement.
We offer competitive compensation, comprehensive benefits including health/dental/vision, 401k matching, and clear pathways for career advancement in cloud technologies and cybersecurity. If you're passionate about solving technical puzzles and thrive in collaborative environments, apply today to become part of San Antonio's premier IT service provider.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Implement and maintain network infrastructure including routers, switches, and firewalls
- Provide Tier 2 support for cloud platforms (Azure/O365) and SaaS applications
- Document technical procedures and maintain IT asset inventory systems
- Conduct security audits and vulnerability assessments
- Train end-users on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in PowerShell scripting and automation tools
- Strong knowledge of TCP/IP networking protocols and VPN technologies
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- A+ certification or equivalent technical training preferred
- Excellent communication skills with ability to translate technical concepts
- Valid Texas driver's license for occasional client site visits