Job Description
Join TechSolutions Pro as an IT Support Specialist and become the backbone of our innovative New Orleans team! We're seeking a tech-savvy professional to deliver exceptional user support across our dynamic organization. You'll troubleshoot hardware/software issues, optimize system performance, and implement cybersecurity best practices in a collaborative environment. Enjoy competitive benefits, professional growth opportunities, and the chance to work in the heart of New Orleans' thriving tech scene.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage network infrastructure including routers, switches, and VPNs
- Implement security protocols and conduct vulnerability assessments
- Provide end-user training on productivity tools and systems
- Document IT procedures and maintain accurate asset inventories
- Collaborate with vendors for hardware procurement and service contracts
- Support cloud platforms (Azure/O365) and mobile device management
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent technical training
- Proficiency in Active Directory, group policies, and endpoint management
- Strong understanding of network security principles and best practices
- Excellent troubleshooting skills with hardware diagnostics and software conflicts
- Experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- Ability to communicate technical concepts clearly to non-technical users