Job Description
Join our award-winning IT team at Coastal Tech Solutions and become the backbone of our clients' digital infrastructure. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to businesses across Virginia Beach's thriving coastal corridor. This hybrid role combines on-site client visits with remote support, offering dynamic challenges in a collaborative environment. Enjoy competitive benefits, professional development stipends, and the opportunity to work with cutting-edge technologies in one of America's most tech-forward coastal cities.
Why Coastal Tech Solutions?
• Industry-leading training programs
• Career advancement pathways
• Flexible hybrid work model
• Health/dental/vision benefits
• 401(k) with company match
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS environments, Active Directory, and cloud services (Microsoft 365/Azure)
- Diagnose and resolve hardware/software issues across 500+ endpoints including printers, VoIP systems, and IoT devices
- Manage cybersecurity protocols including endpoint protection, VPN configurations, and phishing response
- Document technical procedures and maintain IT asset management databases
- Support network infrastructure including switches, routers, and Wi-Fi optimization
- Collaborate with vendors for hardware procurement and service level agreement management
- Conduct on-site system installations and employee training sessions
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+/Network+ certification or equivalent technical expertise
- Proficiency in PowerShell scripting and automation tools
- Strong knowledge of Microsoft 365 administration and Azure fundamentals
- Experience with helpdesk ticketing systems (ServiceNow/Jira preferred)
- Excellent troubleshooting skills with ability to document complex processes
- Valid Virginia driver's license for client site visits
- BS in Computer Science or related field preferred