Job Description
Join our dynamic IT team as a Support Specialist in Louisville, KY! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy competitive compensation, flexible hybrid work, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, VPN configurations, and cloud-based systems
- Deploy and maintain IT infrastructure including servers and workstations
- Create and maintain detailed documentation for IT procedures
- Collaborate with vendors for hardware/software procurement and maintenance
- Monitor system health and implement security protocols
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA Network+ or equivalent certification required
- Proficiency in Active Directory, O365, and cloud platforms
- Strong problem-solving and customer service skills
- Experience with ITSM tools (e.g., ServiceNow, Jira)
- Valid driver's license and reliable transportation