Job Description
We are seeking a Dynamic IT Support Specialist to join our growing technology team in San Antonio. If you thrive in a fast-paced environment and have a passion for resolving technical challenges, we want to hear from you. We pride ourselves on delivering top-tier technical support to our clients and employees.
Key Highlights of the Role:
- Work with cutting-edge enterprise hardware and software.
- Join a collaborative team dedicated to professional growth.
- Enjoy a competitive benefits package including health, dental, and vision insurance.
- Access to ongoing training and certification programs.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Install, configure, and troubleshoot workstations, laptops, printers, and mobile devices.
- Manage and maintain the Help Desk ticketing system (ServiceNow or similar) to ensure high-resolution rates.
- Perform regular system maintenance, including backups, patch management, and security updates.
- Conduct user onboarding sessions and create comprehensive knowledge base documentation.
- Collaborate with the Network Engineering team to resolve escalated incidents.
- Ensure compliance with company IT policies and security protocols.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent professional experience.
- CompTIA A+ Certification (or equivalent) is strongly preferred.
- Proficient in Microsoft Windows 10/11 and Microsoft Office 365.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent customer service skills with the ability to explain complex technical concepts to non-technical users.
- Strong problem-solving abilities and a proactive attitude toward troubleshooting.
- Ability to lift and carry equipment weighing up to 40 lbs for onsite deployments.