Job Description
Join our dynamic IT team in Philadelphia as an IT Support Specialist! You'll be the go-to technical expert for our growing team, ensuring seamless operations and user satisfaction. We offer competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, user accounts, and access permissions
- Deploy and maintain Windows/macOS systems and peripheral devices
- Monitor system health and proactively resolve performance bottlenecks
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement and support
- Execute security protocols and patch management across infrastructure
Qualifications
- 3+ years of experience in IT support/help desk roles
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Active Directory and group policy management
- Excellent problem-solving and customer communication skills
- Ability to prioritize tasks in a fast-paced environment