Job Description
Join our dynamic team in the heart of New Orleans! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This critical role requires a proactive problem-solver who thrives in fast-paced environments. You'll be the backbone of our digital infrastructure, ensuring seamless operations across diverse systems. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a city renowned for its vibrant culture and innovation.
Why Join Us? Be part of a forward-thinking company recognized for employee development and cutting-edge technology solutions. We offer remote flexibility, continuing education stipends, and a collaborative culture where your expertise makes a tangible impact.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 support for network connectivity, security protocols, and cloud services
- Manage user accounts, permissions, and Active Directory administration
- Deploy and maintain IT assets including workstations, mobile devices, and peripherals
- Document incidents, solutions, and standard operating procedures
- Collaborate with vendors for hardware repairs and software licensing
- Conduct cybersecurity awareness training for end-users
Qualifications
- 3+ years in IT support/helpdesk role with Windows/macOS proficiency
- CompTIA A+/Network+ or equivalent certification (or willingness to obtain)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong understanding of TCP/IP, DNS, and network troubleshooting
- Excellent communication skills with ability to translate technical concepts
- Ability to prioritize tasks and manage high-pressure situations
- Valid Louisiana driver's license for occasional on-site visits