Job Description
Join our dynamic IT team in Tulsa and make an immediate impact! InnovateTech Solutions is seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is a direct-hire position with competitive compensation and comprehensive benefits.
We're looking for a proactive problem-solver with a passion for technology and customer service. You'll be the first point of contact for resolving hardware/software issues, maintaining network infrastructure, and ensuring seamless IT operations. If you thrive in a fast-paced environment and want to advance your career in IT, apply today!
Responsibilities
- Provide Tier 1/2 technical support for desktops, laptops, printers, and network devices
- Install, configure, and troubleshoot Windows/macOS operating systems and applications
- Manage Active Directory, user accounts, and group policies
- Monitor network performance using tools like SolarWinds and Wireshark
- Document IT processes, incidents, and solutions in ServiceNow
- Collaborate with vendors for hardware/software procurement and maintenance
- Conduct regular system backups and disaster recovery testing
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 administration and Azure fundamentals
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Strong knowledge of TCP/IP, DNS, DHCP, and VPN technologies
- Excellent troubleshooting skills for both hardware and software issues
- Ability to communicate technical concepts clearly to non-technical users