Job Description
We're seeking a passionate IT Support Specialist to join our dynamic team in Kansas City, MO. This immediate-opening role requires a tech-savvy professional to deliver exceptional user support, optimize system performance, and maintain robust IT infrastructure. If you thrive in fast-paced environments and excel at problem-solving, apply now to become a critical part of our innovation-driven organization.
Responsibilities
- Provide first-level technical support for hardware/software issues across 200+ users
- Manage helpdesk tickets using ServiceNow with 99.5% SLA compliance
- Deploy and maintain Windows 10/11 endpoints with zero-touch deployment
- Configure cloud services (Azure/O365) and network infrastructure (Cisco/Juniper)
- Document SOPs and create knowledge base articles for recurring issues
- Collaborate with cybersecurity team on endpoint protection initiatives
- Support AV conferencing systems (Zoom/Microsoft Teams)
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+/Network+ certifications required
- Proficiency in Active Directory, SCCM, and Intune
- Strong diagnostic skills for Windows/macOS/Linux environments
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Excellent written/verbal communication skills
- Ability to lift 30lbs for hardware deployments