Job Description
Join our dynamic Las Vegas team as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. This urgent opening offers immediate start with competitive compensation and career growth opportunities. Enjoy a collaborative environment where your problem-solving skills shine while serving diverse industries in the heart of Vegas.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues
- Manage help desk tickets via ServiceNow and Jira platforms
- Deploy and configure Windows/macOS workstations and mobile devices
- Document SOPs and create knowledge base articles
- Monitor network infrastructure using SolarWinds
- Coordinate with vendors for hardware procurement
- Support cloud services (Azure/O365) implementations
Qualifications
- 3+ years in IT support/help desk environments
- CompTIA A+/Network+ certifications required
- Proficient in Active Directory and Group Policy
- Experience with VPN/remote access solutions
- Strong Windows 10/11 and macOS troubleshooting
- Excellent communication and customer service skills
- Ability to lift 30lbs for equipment deployments