Job Description
Join our dynamic IT team at TechSolutions Inc. and become the go-to technical expert for our Minneapolis-based operations. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to 150+ employees across diverse departments. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and in-person
- Manage Active Directory, Windows 10/11, Microsoft 365, and cloud applications (O365, Azure)
- Deploy and configure desktops/laptops, peripherals, and mobile devices
- Monitor and maintain network infrastructure (routers, switches, firewalls)
- Document IT assets, incidents, and resolutions in ServiceNow
- Collaborate with vendors for hardware repairs and software licensing
- Implement security protocols and ensure compliance with IT policies
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+, Network+, or Microsoft 365 Certified preferred
- Expert proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware, network, and application issues
- Experience with IT service management tools (ServiceNow, Jira)
- Excellent communication and customer service skills
- Ability to work independently and manage multiple priorities