Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in the heart of Oakland! We're seeking a passionate tech enthusiast to deliver exceptional user support while maintaining our cutting-edge infrastructure. Enjoy competitive benefits, professional growth opportunities, and a collaborative work environment in the Bay Area's thriving tech scene.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, cloud services (Azure/O365), and endpoint security
- Install, configure, and maintain desktop/laptop systems across 150+ users
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Implement disaster recovery and backup solutions
- Train staff on cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA Network+ or equivalent certification required
- Expertise in Windows 10/11, macOS, and Linux administration
- Strong knowledge of cloud platforms (AWS/Azure) and SaaS applications
- Experience with ServiceNow or similar ticketing systems
- CCNA certification preferred
- Excellent troubleshooting and communication skills
- Ability to lift 50 lbs for equipment maintenance