Job Description
Join Nashville's premier IT services firm as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base in Music City. Enjoy a collaborative environment, competitive benefits, and opportunities for career growth in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and security protocols
- Diagnose and resolve complex system issues remotely and on-site
- Deploy and maintain desktop/laptop imaging and configurations
- Document IT processes and create technical knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Support cloud infrastructure including Microsoft 365 and Azure services
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Group Policy, and PowerShell scripting
- Strong knowledge of TCP/IP networking and cloud services
- Excellent troubleshooting and customer service skills
- Experience with ticketing systems (ServiceNow, Jira, or similar)
- Ability to lift 50 lbs for hardware installations