Job Description
Join our dynamic team as an IT Support Specialist in the heart of Washington DC! We're seeking a tech-savvy professional to deliver exceptional technical support to our government and corporate clients. You'll be the backbone of our operations, ensuring seamless IT infrastructure while working in a fast-paced environment near major landmarks and transit hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows/macOS systems across 150+ endpoints
- Implement cybersecurity protocols and conduct vulnerability assessments
- Collaborate with vendors on system integrations and cloud migrations
- Create technical documentation and SOPs for compliance
- Manage Active Directory, Azure AD, and O365 environments
- Support hybrid work infrastructure and remote access solutions
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Security+ or Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in SCCM, Intune, and PowerShell scripting
- Strong understanding of NIST frameworks and FedRAMP compliance
- Experience with VoIP systems (Cisco/Skype for Business)
- Bachelor's in Computer Science or related field preferred
- Ability to work rotating on-call schedules