Job Description
Join our innovative team at TechSolutions Inc., a leading technology provider in Charlotte's thriving tech hub. We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role combines on-site support in our modern downtown Charlotte office with remote opportunities, offering flexibility while maintaining direct impact on our clients' success. You'll work with cutting-edge technologies in a collaborative environment that values continuous learning and professional growth. Enjoy competitive benefits, career advancement opportunities, and the chance to shape IT solutions for diverse industries across the Charlotte metropolitan area.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Deploy, configure, and maintain desktop/laptop systems, printers, and mobile devices
- Manage Active Directory, user accounts, and access permissions
- Monitor and optimize network performance using tools like SolarWinds and Wireshark
- Document IT processes, create SOPs, and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades and security initiatives
- Deliver end-user training on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and cloud services (Azure/O365)
- Strong troubleshooting skills for hardware, network, and application issues
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills and customer service orientation
- Ability to prioritize tasks and manage multiple projects simultaneously
- Valid NC driver's license for occasional client site visits