Job Description
Join our dynamic IT team as an IT Support Specialist in Jacksonville, FL. We're seeking a tech-savvy professional to provide exceptional technical support to our growing team. At TechSolutions Inc., you'll work in a collaborative environment where innovation meets reliability. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of Florida's most vibrant tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and security protocols using Active Directory
- Deploy and maintain network infrastructure including routers, switches, and firewalls
- Create and maintain technical documentation for systems and procedures
- Provide remote and on-site support for 150+ employees across multiple locations
- Implement cybersecurity best practices and incident response protocols
- Collaborate with vendors for hardware procurement and software licensing
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong troubleshooting skills for Windows 10/11 and macOS systems
- Experience with cloud services (Azure/O365) and virtualization (VMware)
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Bachelor's degree in IT or related field preferred