Job Description
Join our innovative team as an IT Support Specialist in Austin, TX! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy a collaborative environment, cutting-edge technology, and opportunities for career advancement. What You'll Do: Provide remote and on-site technical support, troubleshoot hardware/software issues, and maintain network security. Why Us: Competitive salary, comprehensive benefits package, and flexible work arrangements. Apply now and become part of Austin's thriving tech scene!
Responsibilities
- Deliver responsive technical support for hardware, software, and network systems
- Manage user accounts, permissions, and access controls
- Install, configure, and maintain IT infrastructure including servers and workstations
- Document technical processes and maintain knowledge base articles
- Collaborate with cross-functional teams to resolve complex IT issues
- Implement cybersecurity best practices and monitor system health
- Train users on new technologies and software solutions
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 3+ years of hands-on IT support experience
- Proficiency in Windows OS, Active Directory, and cloud services (Azure/O365)
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira)
- Knowledge of cybersecurity protocols and data protection
- Valid driver's license for occasional on-site visits