Job Description
Join our cutting-edge team at TechNova Solutions in San Jose, CA, where innovation meets excellence. We're seeking a passionate IT Support Specialist to empower our workforce through seamless technology solutions. As a key member of our IT department, you'll play a vital role in maintaining our digital infrastructure and ensuring peak operational efficiency. We offer competitive compensation, comprehensive benefits, and a collaborative environment that champions professional growth. If you're ready to solve complex challenges and advance your career in tech, apply now and become part of San Jose's premier IT team!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Implement and maintain cybersecurity protocols across company devices
- Manage user accounts, permissions, and access controls in Active Directory
- Deploy and optimize cloud solutions including Microsoft 365 and Azure
- Document IT procedures, create knowledge base articles, and maintain asset inventory
- Collaborate with vendors for system upgrades and hardware procurement
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in enterprise IT support or helpdesk roles
- Expertise in Windows OS, macOS, and virtualization technologies (VMware/Hyper-V)
- CompTIA Network+ or Microsoft 365 Certified: Modern Desktop Administrator certification
- Strong understanding of TCP/IP, DNS, DHCP, and firewall configurations
- Experience with service desk tools (ServiceNow, Jira Service Desk)
- Bachelor's degree in Computer Science or related field preferred
- Exceptional troubleshooting skills and customer service orientation