Job Description
Join our dynamic team as an IT Support Specialist in Houston! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy competitive benefits, flexible work arrangements, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 endpoints using SCCM and Intune
- Administer Active Directory, Azure AD, and O365 environments
- Document SOPs and create technical knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Monitor system performance using Nagios and SolarWinds
- Lead IT security awareness training sessions
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Proficient in PowerShell scripting and automation
- Experience with ticketing systems (ServiceNow, Jira)
- Strong problem-solving and communication skills
- CCNA or equivalent networking certification preferred
- Ability to lift 30 lbs for hardware maintenance