Job Description
Join TechSolutions Inc.'s dynamic IT team as an IT Support Specialist in Chicago! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment. If you're passionate about solving technical challenges and delivering outstanding user experiences, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, VPN configurations, and system security protocols
- Deploy and maintain desktop/laptop hardware and virtualized environments
- Document IT processes, create SOPs, and maintain asset inventory
- Collaborate with vendors for hardware procurement and service escalations
- Train end-users on new technologies and cybersecurity best practices
Qualifications
- 3+ years of enterprise IT support experience with Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in ServiceNow, Jira, or similar ticketing systems
- Strong knowledge of Active Directory, DNS, and DHCP
- Experience with virtualization (VMware/Hyper-V) and cloud services (AWS/Azure)
- Excellent troubleshooting skills and customer service orientation