Job Description
Join our award-winning IT team at TechSolutions Inc. in the heart of Oakland! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations team, you'll troubleshoot hardware/software issues, maintain network security, and drive digital transformation initiatives. Enjoy competitive benefits, flexible work arrangements, and opportunities for career advancement in one of California's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS systems and cloud infrastructure
- Deploy and manage endpoint security solutions including EDR and MDM platforms
- Diagnose and resolve network connectivity issues across hybrid work environments
- Create and maintain technical documentation including SOPs and knowledge base articles
- Collaborate with vendors to resolve escalated hardware/software incidents
- Implement and monitor IT security protocols to ensure compliance with NIST standards
- Support AV equipment setup and maintenance for conference rooms and event spaces
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft Azure/O365 and Active Directory administration
- Experience with ServiceNow or Jira ticketing systems
- Strong knowledge of TCP/IP networking and VPN technologies
- Excellent troubleshooting skills with hardware (printers, scanners, peripherals)
- Ability to communicate technical concepts to non-technical stakeholders