Job Description
Join our award-winning IT team at Omaha Tech Solutions, where innovation meets reliability. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base in the Omaha metro area. Enjoy a collaborative culture, cutting-edge technology, and opportunities for professional growth in Nebraska's thriving tech hub.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Diagnose and resolve complex system issues including Windows, macOS, and Linux environments
- Manage Active Directory, Office 365, and cloud-based security protocols
- Document technical procedures and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement and lifecycle management
- Train end-users on cybersecurity best practices and system utilization
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and virtualization (VMware/Hyper-V)
- Strong troubleshooting skills with networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent communication skills and customer service aptitude